FAQ
Straight answers.
What it costs, what it includes, and what you buy yourself.
Pricing
What does Wabiit cost?
Nothing to start and no monthly fee. We keep 5% of each online order’s subtotal. Card processing runs through your own Square account at Square’s rate. Delivery fees are set in your dashboard and based on DoorDash’s rates.
What is not included in the 5%?
Anything physical and anything made by hand: TVs and media players, the iPad for a kiosk, installation, design work, catalog cleanup and Square onboarding. The full list with prices is in the table below. You only pay for what you ask for.
Is there a contract?
No. You can close your account from the dashboard at any time. Your site stops taking orders, orders already placed are honored, and there is no cancellation fee.
How is the fee collected?
On each order as the payment settles. Nothing to invoice and nothing to pay in advance. Your reports show the fee per order and per period.
TVs and the kiosk
Do I pay for the menu boards?
The software is $12 per screen per month and the boards update themselves from Square. The TV and the streaming player are yours to buy; we send the shopping list. Installation is not included: your installer mounts the TVs, and once they are online we connect them to your boards remotely.
What about the kiosk?
No monthly fee. We keep 1% of each kiosk order, and kiosk orders are not charged the 5% online fee. You buy the iPad and a stand, and setup is $99 one time.
Who designs the menu boards?
You can use our templates as they are. If you want your menu laid out by us, menu board design is $350 per board layout with two rounds of revisions. Halloween and Día de Muertos themes are included. Extra seasonal themes are $95 each, and many restaurants run a few through the year. Ask us for examples.
Getting started
Do I need Square?
Yes. Wabiit runs on your Square account: menu, prices, locations and payments. If you are not on Square yet, Square onboarding is $199 and covers account setup, catalog migration, taxes and hardware pairing.
How long does it take to go live?
Minutes for the ordering site, once Square is connected and your logo is in. TVs and the kiosk depend on hardware and installation dates.
Can I use my own domain?
Yes. Setup is included; you pay your registrar, usually $12 to $20 a year. Or use the free address we give you, yourname.food.wabiit.com.
Do you take photos of my dishes?
No, but send us yours and we place them. Catalog optimization, $299 one time, tidies up your Square catalog so it reads well and sells: descriptions, modifiers, categories and your photos.
Orders, payments and delivery
Who handles delivery?
DoorDash Drive fulfills deliveries you choose to offer. Delivery fees are set in your dashboard and based on DoorDash’s rates, and you decide whether you or the customer pays them.
What is the online fee my customers see?
A percentage you set per location, shown at checkout and paid by the customer. It is separate from the 5% and goes to you.
What happens with refunds and chargebacks?
You refund from the dashboard or from Square, and our fee on that order is reversed too. Disputes come with the evidence drafted for you; you add proof and submit.
Fee schedule: what is priced separately
The 5% covers the software and the service. The items below are hardware you buy, or work we do by hand, and you only pay for what you ask for.
In the restaurant
| Menu boards and showcase TV software | $12per screen per month | Boards update from Square on their own. Includes the built-in seasonal themes and busy-counter promos. |
|---|---|---|
| TVs and media players | You buyabout $50 to $90 per player | Any TV with HDMI plus a streaming player we recommend, such as a Fire TV Stick 4K. We send the shopping list. |
| TV installation | Not includedyou arrange the mounting | Your installer or handyman mounts the TVs. Once a TV is on the wall and online, we connect it to your boards remotely. |
| Menu board design | $350per board layout | Your menu laid out on one of our board templates, two rounds of revisions. |
| Extra seasonal theme | $95per theme | Halloween and Día de Muertos are included. Want your boards dressed up for Valentine’s, Cinco de Mayo or the holidays too? Many restaurants run a few themes a year. Ask us for examples. |
Kiosk
| Kiosk software | 1%per kiosk order, no monthly fee | Order-ahead and counter mode on an iPad. Kiosk orders are not charged the 5% online fee. |
|---|---|---|
| iPad and stand | You buyiPad about $350 to $450, stand $150 to $300 | We recommend models. Square’s own kiosk mount is a solid $149 option. |
| Kiosk setup | $99one time | Pairing, lockdown, receipt printer. |
Design and setup
| Storefront theme and brand | $149one time | Beyond the colors and logo you set in the dashboard: typography, hero, imagery. |
|---|---|---|
| Custom website design | $499one time | A custom home page and pages on top of your storefront. |
| Catalog optimization | $299one time | We tidy up your Square catalog so it reads well and sells: descriptions, modifiers and categories. Send us your dish photos and we place them. |
| Square onboarding | $199one time | Account setup, catalog migration, taxes, hardware pairing and your first week. |
| Custom domain | Setup includedregistrar about $12 to $20 a year, paid by you | We connect it and handle the certificate. You own the domain. |
See also Billing, refunds and cancellation.