Billing, Refunds and Cancellation

1. What you pay

There is no setup fee and no monthly fee. Wabiit charges 5% of the subtotal of each online order placed through your Wabiit ordering site or app. Card processing is charged separately by Square at your Square account's rates, and delivery fees are set and collected as configured in your dashboard.

2. Priced separately

The 5% covers the software and the service. The following are charged only when you order them, at the prices published on the FAQ page at the time of the order. Hardware is purchased by you from the vendor of your choice; prices shown for hardware are typical street prices, not Wabiit charges.

• Menu boards and showcase TV software: $12, per screen per month. Boards update from Square on their own. Includes the built-in seasonal themes and busy-counter promos.
• TVs and media players: You buy, about $50 to $90 per player. Any TV with HDMI plus a streaming player we recommend, such as a Fire TV Stick 4K. We send the shopping list.
• TV installation: Not included, you arrange the mounting. Your installer or handyman mounts the TVs. Once a TV is on the wall and online, we connect it to your boards remotely.
• Menu board design: $350, per board layout. Your menu laid out on one of our board templates, two rounds of revisions.
• Extra seasonal theme: $95, per theme. Halloween and Día de Muertos are included. Want your boards dressed up for Valentine’s, Cinco de Mayo or the holidays too? Many restaurants run a few themes a year. Ask us for examples.
• Kiosk software: 1%, per kiosk order, no monthly fee. Order-ahead and counter mode on an iPad. Kiosk orders are not charged the 5% online fee.
• iPad and stand: You buy, iPad about $350 to $450, stand $150 to $300. We recommend models. Square’s own kiosk mount is a solid $149 option.
• Kiosk setup: $99, one time. Pairing, lockdown, receipt printer.
• Storefront theme and brand: $149, one time. Beyond the colors and logo you set in the dashboard: typography, hero, imagery.
• Custom website design: $499, one time. A custom home page and pages on top of your storefront.
• Catalog optimization: $299, one time. We tidy up your Square catalog so it reads well and sells: descriptions, modifiers and categories. Send us your dish photos and we place them.
• Square onboarding: $199, one time. Account setup, catalog migration, taxes, hardware pairing and your first week.
• Custom domain: Setup included, registrar about $12 to $20 a year, paid by you. We connect it and handle the certificate. You own the domain.

Installation of TVs and kiosks is not included; you arrange it. Design work includes the revision rounds stated.

3. How the fee is collected

The Wabiit fee is collected on each order at the time the payment settles, so there is nothing to invoice and nothing to pay in advance. Your dashboard reports show the fee per order and per period.

4. Refunds to your customers

You decide when to refund a customer, in full or in part, from your dashboard or from Square. When you refund an order in full, the Wabiit fee on that order is reversed as well. Partial refunds reverse the fee in proportion.

5. Chargebacks

Disputes are handled through Square. Wabiit drafts the evidence for you and submits what you approve. Any chargeback fee Square charges is yours; the Wabiit fee on a lost dispute is reversed.

6. Cancellation

There is no contract term. You can close your account at any time from the dashboard. Your ordering site and app stop taking orders immediately, orders already placed are honored, and data is handled as described in the Data Processing Addendum. There is no cancellation fee.

7. Changes to pricing

If we change the fee, we will tell you by email at least 30 days before it applies to your orders. Continuing to take orders after that date means you accept the new fee.